How do I order from the VINTAGES Retail Release Catalogue?
If you live outside the Toronto or Ottawa area, we invite you to make your request through the VINTAGES Customer Request program. Place your order at your local LCBO store by 11 a.m. the Tuesday before the release date. Those in Toronto area and Ottawa region must shop in person. Due to limited quantities, we cannot guarantee availability.
How do I know if I'm considered to be in the Toronto/Ottawa area?
"Toronto Area" is the city of Toronto itself (including Scarborough, North York and Etobicoke).
If you live west of Hwy 427/Etobicoke Creek (Etobicoke), north of Steeles Avenue or east of the Rouge River (Scarborough), you are outside the Toronto Area from a VINTAGES ordering perspective.
"Ottawa Area" is Ottawa (Central, West and South), Nepean, Vanier, Gloucester, Orleans.
If you do not live in one of these areas, (Kanata for example) then you are outside the Ottawa area from a VINTAGES ordering perspective.
CLASSICS
How do I place a VINTAGES Classics Collection order?
Fax, mail or e-mail ordering is the way to shop during the launch of CLASSICS! After the initial launch dates, you may also place your order by phone.
Email . Fill out the order form and send it as an attachment by e-mail to vintagesorders@lcbo.com.
For security reasons, please DO NOT include your credit card number if ordering by e-mail. A VINTAGES representative will contact you to obtain payment information.
Fax your order to VINTAGES at: 416-365-5777 or toll-free at 1-800-282-2197.
Mail . Complete an order form and mail or courier it to us at the appropriate address below.
Mailing address:
VINTAGES CLASSICS COLLECTION
11th Floor, Suite 1100, 1 Yonge St.
Toronto, ON
M5E 1E5
Telephone Ordering begins after initial processing of fax, mail and e-mail orders.
Remember, not all products will be available by the time telephone ordering begins! Phone orders are filled on a first-come, first-served basis.
VINTAGES Sales Centre telephone numbers: (416) 365-5767 or toll-free at 1-800-266-4764 .
How do I pay for the order?
Payment information must be provided at time of ordering. Unpaid orders are subject to cancellation without notice.
Payment may be made by VISA, MasterCard or American Express. Please complete the credit card section of the order form in full. Credit card payments are processed when your order is confirmed.
For security reasons, please DO NOT include your credit card number if ordering by e-mail. A VINTAGES representative will contact you to obtain payment information.
Where and when do I pick up my order?
Orders are shipped directly to the VINTAGES/LCBO outlet of your choice, free of charge. Delivery is normally within 10-15 business days; please allow up to four to six weeks for delivery during high volume periods.
How or when will my order be confirmed?
All faxed, mailed and e-mailed orders received any time before the deadline date will be processed by VINTAGES Sales Centre.
Please note that all orders received by the deadline date will be entered by random selection rather than by the date of receipt.
We will do our best to confirm your order by phone or fax before telephone ordering begins. We do not confirm orders by e-mail at this time.
Am I guaranteed the products that I order?
Unfortunately we cannot guarantee that your order will be completely filled, as supplies are limited.
VINTAGES reserves the right to limit and/or revise limits on quantities on any products in the interest of equitable distribution
BORDEAUX FUTURES
What are Bordeaux Futures?
VINTAGES Bordeaux Futures program is a great way to buy top-quality Bordeaux wines before they are released in the retail market. There is such worldwide demand for key wines from Bordeaux that producers sell a portion of their wine as Futures, that is 12 to 18 months before bottling, while the wines are still ageing in barrel.
Bordeaux Futures offer significant savings. Most of the wines are later retailed at substantially higher prices. Futures offerings include everything from up-and-coming chateaux to illustrious producers such as Latour, Margaux, Lafite Rothschild, Mouton Rothschild, Haut-Brion, Pétrus, Cheval Blanc, and Ausone.
Many of these wines are produced in very small quantities and are often only available as Futures. Given the growing demand for top-quality Bordeaux wines, especially in Eastern Europe, South Asia and East Asia, buying Futures is the best way to secure these wines.
VINTAGES offers a huge selection of Futures at prices that will fit the budget of anyone from new fine wine buyers to long-time collectors.
Unlike most US retailers who require full payment, VINTAGES requires only 50% deposit of the total value of your order. When the wines arrive approximately two years later and are ready to deliver to your choice of LCBO store, the balance is due.
Fax, mail or e-mail ordering is the way to shop for Bordeaux Futures product. After the initial launch date you may also place your order by phone.
Order Options
Email. Fill out the order form and send it as an attachment by e-mail to vintagesorders@lcbo.com
For security reasons, please DO NOT include your credit card number if ordering by e-mail. A VINTAGES representative will contact you to obtain payment information.
Fax your order to VINTAGES at: 416-365-5777 or toll-free at 1-800-282-2197.
Mail. Complete an order form and mail or courier it to us at the appropriate address below:
Mailing address:
VINTAGES 2008 BORDEAUX FUTURES
11th Floor, Suite 1100, 1 Yonge St.
Toronto, Ontario M5E 1E5
Telephone Ordering begins after initial processing of fax, mail and e-mail orders.
Remember, not all products will be available by the time telephone ordering begins! Phone orders are filled on a first-come, first-served basis.
VINTAGES telephone numbers: (416) 365-5767 or toll-free at 1-800-266-4764 .
Can I order just 1 bottle?
For Bordeaux Futures all orders must be in 3-bottle lots. The main price listed is per bottle, with corresponding price and deposit per three-bottle lot.
How do I pay for the order?
VINTAGES requires a 50% deposit of your total order at time of ordering. Orders with unpaid deposits are subject to cancellations without notice.
Payment may be made by VISA, MasterCard or American Express. Please complete the credit card section of the order form in full. Credit card payments are processed when your order is confirmed.
For security reasons, please DO NOT include your credit card number if ordering by e-mail. A VINTAGES representative will contact you to obtain payment information.
When or where will the order be delivered?
VINTAGES will send you a certificate of purchase as proof of payment. Please keep this interim receipt for reference. You will be invoiced for the balance of your order when the wines have arrived and are ready to ship.
VINTAGES will contact you in writing when your order is ready to ship. Products will begin to arrive in the spring 2 years after the original offer.
For example, the 2004 vintage, which was initially offered in 2005, will begin to arrive in the spring of 2007. VINTAGES will ship your order, free of charge, to the LCBO or VINTAGES store of your choice.
How will my order be confirmed?
A VINTAGES Sales Centre Representative will contact you by telephone or fax to confirm your order as soon as possible. Please include both a daytime and an evening telephone number on your order form.
If requesting confirmation of your order by fax, you must include a return fax number on the order form.
WEBSITE QUESTIONS
How do I sign up to receive the VINTAGES catalogue?
To receive a hardcopy mailing of our VINTAGES catalogue you can e-mail your request including your address to vintages@lcbo.com or you can call our VINTAGES at 416-365-5767 or 1-800-266-4764.
Can I order VINTAGES Retail Release products online?
The product name will pop up on a new screen. Clicking on the name of the product will then bring up product information. On the right hand side select your city/town from the drop down menu and click find stores. Click on the store address for store info.
OTHER
How can I purchase product that the LCBO does not carry?
The Private Ordering department of the LCBO responds to requests from our customers to import products from around the world that are not available in LCBO stores.
Please note that this service is only for residents of Ontario.
Does the LCBO ship product throughout Canada and to the U.S.A?
The LCBO does not ship outside of Ontario.
What is the difference between the numerical system used in the General Purchase part of the LCBO store and VINTAGES scale for perceived dryness/sweetness?
PERCEIVED SUGAR CONTENT
VINTAGES uses a perceived sweetness rating system based tasting evaluation. The VINTAGES buyers take into account factors such as ripeness, acidity levels, tannin as well as sweetness when assessing vintages products. A wine with a relatively high amount sugar may be rated Medium (M) or even Medium Dry (MD) if there is a heightened amount of acidity. Similarly, a red wine made from very ripe fruit and with relatively low amount of sugar may be rated Dry (D) instead of Extra Dry (XD) due to the ripeness of the fruit, low acidity and tannin.
VINTAGES scale of perceived dryness/sweetness is:
(XD)
Extra Dry
(D)
Dry
(MD)
Medium Dry
(M)
Medium
(MS)
Medium Sweet
(S)
Sweet
In contrast, wines sold in the General Purchase part of the LCBO store use the numerical system which is based on the actual amount of sugar in the wine. A wine containing between 0 to 0.49 grams of residual sugar per 100 ml is coded 0. A wine with between 0.50 to 1.49 grams of residual sugar is coded 1, between 1.50 to 2.49 grams is coded 2, and so forth.
Excel Order Form
