E-MAIL, FAX AND MAIL
ORDERING
DEADLINE – 5:00 pm, Tuesday,
May 26, 2009
Faxed, mailed and e-mailed orders received any time
before Tuesday, May 26, 5:00 pm EST will be processed
beginning May 27. Due to the limited nature of Classics
Collection products, we will only process orders where valid
and complete credit card information is provided. Please note
that orders received by the above specified date will be entered
by random selection rather than by the date of receival.To ensure adherence to per-customer limits and maximize distribution of limited products to our customers, individual credit cards may only be applied to one order.
VINTAGES will continue to accept orders after 5:00 pm
on Tuesday, May 26, however, priority will be given to
those orders received by the deadline.
We will confirm your order by either phone or fax.
E-MAIL
Order by e-mail. Simply download the Excel order form:
Fill out the order form and send
it as an attachment by e-mail to vintagesorders@lcbo.com.
You will need Excel (version 3.x or higher) to open the
respective attachment. If you do not have this software, use
the order form provided and fax it to us.
Note that you will receive an email that your emailed order was received successfully within approximately 48 hours.
FAX
You can either download, print out and fax one of the order forms from our
website (Excel and PDF formats available) or
complete the order form provided and fax it to us at: 416 365-5777 or toll-free 1 800 282-2197.
Tip:if sending your order by fax, always retain your successful fax
transmission report.
MAIL
Complete an order form and mail or courier it to us at the
appropriate address below.
VINTAGES CLASSICS COLLECTION
11th Floor, Suite 1100, 1 Yonge St.
Toronto, ON
M5E 1E5
TELEPHONE ORDERING –
Starting 9:00 am, Friday, June 5, 2009.
After initial processing of fax, mail and e-mail
orders, telephone ordering begins at 9:00 am,
Friday, June 5, 2009.
Remember, not all products will be available by the time
telephone ordering begins! Phone orders are filled on a
first-come, first-served basis.
VINTAGES
TELEPHONE NUMBERS: 416 365-5767 or toll-free at 1 800 266-4764.
IMPORTANT NEW PAYMENT INFORMATION – PLEASE READ
Per-Customer Limits
We do our best to secure enough stock to satisfy all customer
orders. We regret that sometimes customer demand may
exceed supply. In order to distribute the products more
equitably throughout customer orders, all products in this offer
are subject to per-customer limits. To ensure adherence to
per-customer limits and maximize distribution of limited products
to our customers, individual credit cards may only be applied
to one order.
ORDER PROCESSING
Due to the limited nature of Classics Collection products, all
orders received by the deadline are randomized and entered
into our ordering system. Once completed, we identify which
products are over-subscribed. To satisfy the greatest number of
customer orders, a per-customer limit for each over-subscribed
product is set – 2 bottles generally being the minimum for 750
mL bottles. Limited products are then re-allocated to the orders
in the same sequence that they were initially input. We regret
that some products are so highly requested that our supply
may reach zero before all orders receive an allocation.
In the event that any limited products are available after initial
e-mail, fax and mail orders are processed, limits will be removed
for telephone ordering at 9:00 am, Friday, June 5, 2009.
Prices are subject to change without notice.
DELIVERY
Upon confirmation of your order, please allow 4-6 weeks for
delivery to the LCBO store of your choice. A store representative
will contact you when your order is ready for pick up. Please
take along your final receipt as proof of purchase upon pick up.
Orders must be picked up within 30 days of notification.
POUR RECEVOIR CE CATALOGUE EN FRANÇAIS.
Tél. : 416 365-5767
Sans frais : 1 800 266-4764
